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Guest Policies
Check-In and Check-Out
- Check-in time is 2:00 PM; check-out time is 11:00 AM.
- Early check-in and late check-out are subject to availability and may incur additional charges.
Booking and Payment:
- Full or partial payment is required to confirm the booking.
- All rates are subject to applicable taxes and service charges.
- Accepted payment methods include credit/debit cards, bank transfers, and cash.
Identification:
- All guests must provide valid government-issued ID upon check-in.
- Foreign guests must present a valid passport and visa.
Occupancy and Extra Guests:
- The room rate is based on the number of guests stated at the time of booking.
- Extra guests must be declared and may incur additional charges.
Resort Facilities:
- Guests are requested to follow safety rules and regulations while using resort facilities, including the pool, game zone, and spa.
- The resort is not responsible for any injuries sustained while using resort facilities due to non-compliance with rules.
Damage to Property:
- Guests are responsible for any damage caused to resort property during their stay.
- Any damages will be charged to the guest’s account upon check-out.